How it works
From quote to installed joinery
What happens between sending us your plans and your new windows going in, with lead times, payment and delivery.
- Get a quote. Visit the showroom, call, email or use the quote form. Send plans or drawings, or book a time for us to visit your site and measure. Quotes generally take around five working days. Big or detailed jobs, and jobs that include installation, can take longer.
- Accept and pay the deposit. Sign your quote or accept it by email, and pay a 50% deposit into the bank account on the quote.
- Confirm the details. We confirm the colour, hardware and configuration of every window and door with you.
- Final measure. We book a time with you and your installer for a final measure. It confirms the final size of every unit.
- Ordering and manufacture. We order the materials and make your joinery. Once a job is accepted it generally takes around eight weeks to supply, and longer at busy times, so check current lead times before you go ahead.
- Delivery. Our driver delivers your joinery to the kerb. Beyond that, you’ll need two people on site to take the items.
- Installation. We don’t employ installers ourselves, but we work closely with a builder who can install your joinery for you. Your own builder can install it too.
Talk it through04 564 9669
Mon to Thu 9.00am to 4.00pm
Fri 9.00am to 3.30pm
Other times by appointment
Paying for your joinery
Accepting your quote comes with a 50% deposit. When the job is complete you’re invoiced for the final 50%. Delays happen, but payment is due for work that’s complete even if you’re not ready for delivery.
Trade accounts
Builders and contractors with a trade account pay on the terms agreed with us. To apply for a trade account, get in touch.
Building consent
Like-for-like replacement windows and doors don’t usually need building consent. Talk your project through with your builder or council to be sure.